Factors affecting public trust in government agencies in Tehran

مدیریت دولتی

Habibollah Taherpour¹  Farrokh Mostafavi²  Farajollah Rahnavard³  Behzad Gharahkhani⁴ 

[1] Assistant Prof., Faculty of Management, Institute for Management and Planning Studies, Tehran, Iran;Assistant Prof., Faculty of Social Sciences, Institute for Management and Planning Studies, Tehran, Iran;Associate Prof., Faculty of Management, Institute for Management and Planning Studies, Tehran, Iran;MSc. in Public Administration, Institute for Management and Planning Studies, Tehran, Iran;

关键词: Public trust;    factor analysis;    government agency;    Social capital;    Trust;   

DOI  :  10.22059/jipa.2014.52034

来源: DOAJ

【 摘 要 】

The current research aims to identify and prioritize the factors affecting public trust in government agencies in Tehran. For this purpose, 39 variables that affect public trust were extracted by reviewing the literature of the context, then, they were used for preparing the questionnaire. Research methods are descriptive, exploratory, applied and fieldwork. Validity and reliability of the questionnaire are evaluated at the appropriate level based on Cronbach’s alpha (0.925) using literature review and the experts' corrective ideas. The questionnaire was distributed among a sample of 303 people from the unlimited population using statistical technique, which includes the clienteles of government agencies in Tehran. By using exploratory factor analysis and according to variance explained percent, the variables were classified into seven main factors respectively including: satisfaction with the performance and services, quality of services, clientele participation, social trust, official corruption, clientele awareness level and information.

【 授权许可】

Unknown