Turnover Intention of Employees, Supervisor Support, and Open Innovation: The Role of Illegitimate Tasks

Journal of Open Innovation: Technology, Market and Complexity

Farah Zaid¹  WarisAli Khan²  Aamar Ilyas²  Muhammad Ali³  Asad Razzaq⁴  AhmedHussain Khan⁴ 

[1] Faculty of Business Administration, Pak Aims Institute of Management Science, Lahore 54000, Pakistan;Faculty of Business Economics and Accountancy, University Malaysia Sabah, Kota Kinabalu 88400, Malaysia;Institute of Business Administration, University of the Punjab, Lahore 54000, Pakistan;School of Business Administration, National College of Business Administration & Economics, Lahore 54000, Pakistan;

关键词: small and micro enterprises;    illegitimate tasks;    turnover intention;    supervisor support;    open innovation;    Pakistan;   

DOI  :  10.3390/joitmc6040128

来源: DOAJ

【 摘 要 】

Recently, the small and micro enterprises have earned significant fame in the management and entrepreneurship discipline. Researchers have examined the turnover intention of employees working within formal organizations, but ignored the employees working within small and micro enterprises. The aim of this study is to analyze the moderating effects of supervisor support on the relationship between illegitimate tasks and turnover intention of the employees of small and micro enterprises. An interview-administered questionnaire approach was used for data collection, and the snowball sampling technique was employed in this study to contact employees who were working within small and micro enterprises. The sample size was 420 employees from Lahore city (the provincial capital city of Punjab, Pakistan). Results showed that supervisor support would moderate the impact of illegitimate tasks on turnover intention, and a high level of support available from supervisor to the employee at the workplace would make them less likely to leave the organization as opposed to an employee who has less supervisor support at the workplace. The study reveals that supervisor support in small and micro enterprises is necessary to reduce or eliminate stress in the environment. Consequently, this study implies that the managers and supervisors of small and micro enterprises should provide logic and explanation to their subordinates and motivate their subordinates as to why they are assigned that particular task instead of any other employee and how important it is. This study contributes to the field of small and micro enterprises by evaluating the relationship between illegitimate tasks and turnover intention. This study is unique because management scholars have more often studied employees’ behavior in large corporations rather than in small and micro enterprises.

【 授权许可】

Unknown