Employee Satisfaction and Loyalty as a Part of Sustainable Human Resource Management in Postal Sector

Sustainability

Mariana Strenitzerová¹  Karol Achimský¹ 

[1] Faculty of Operation and Economics of Transport and Communications, University of Žilina, Univerzitná 8215/1, 010 26 Žilina, Slovakia;

关键词: sustainability;    sustainable human resource management;    labor market in postal sector;    employee satisfaction;    employee loyalty;   

DOI  :  10.3390/su11174591

来源: DOAJ

【 摘 要 】

The labor market situation in the postal and logistics sector has led to sustainable human resource management becoming increasingly important at the strategic level of each postal operator. This study proposes a new perspective of employee satisfaction assessment that not only quantifies total satisfaction but identifies job attributes and socio-demographic characteristics affecting employee satisfaction and loyalty as a key concern for sustainable human resource management. Findings of 1775 survey questionnaires of employees in Slovak Postal enterprise revealed that employee satisfaction is on average. The greatest dissatisfaction was related to the financial reward of employees and the employer’s lack of interest in the views and attitudes of employees. The use of regression and correlation analysis pointed to the fact that not only their satisfaction, but also the situation on the labor market in the region, the age of the employee, the job position and the length of employment have a strong influence on employee loyalty.

【 授权许可】

Unknown