Implementation Six Sigma of Service Industry: A Case of Tourism Industry

Alphanumeric Journal

ÖtükenSenger¹  ÖmerCengiz² 

[1] Kafkas University, Department of Business Administration, Faculty of Economics and Administrative Sciences;Kafkas University, Sarikamis Vocational School;

关键词: 6 Sigma;    Service Sector;    Statistical Quality Control;   

DOI  :  http://dx.doi.org/10.17093/alphanumeric.396671

来源: DOAJ

【 摘 要 】

Competitive advantage that successful applications of 6 Sigma quality philosophy in the manufacturing sector brought to businesses has also been the inspiration for the service sector. The companies that can apply 6 Sigma successfully have increased their success considerably by eliminating the faults in their process. In this study, it has been aimed to decrease the faults in the process of a business in service sector and to increase its service quality by 6 Sigma quality philosophy. During the implementation of 6 Sigma DMAIC cycle, current condition of the business has been defined; in the measuring stage, service quality level of the business has been measured, In the analysis stage, the data obtained in the measurement has been construed and in the light of the analyses performed, the improvements that will allow the elimination of the faults in the business process have been determined. In the Control stage which is the last stage, the audits to be performed after the implementation of the improvements determined have been described.

【 授权许可】

Unknown