Antecedents of Service Innovative Behavior: The Role of Spiritual Leadership and Workplace Spirituality

Organizacija

Alfarajat Hebah Suliman¹  Emeagwali Okechukwu Lawrence¹ 

[1] Girne American University, Faculty of Business and Economics, Girne, Cyprus;

关键词: behavior;    innovation;    jordan;    service;    spiritual leadership;    workplace spirituality;   

DOI  :  10.2478/orga-2021-0022

来源: DOAJ

【 摘 要 】

Background: Managers in labor-intensive industries are facing challenges on how to encourage innovation, as services are mostly offered by employees and not machines. Intense competition in the service and hospitality industry calls for more innovative work behavior exhibition among employees, and the question on how enterprises can nurture innovative behavior remains unanswered. The objective of the research is to clarify the inter-relationship between spiritual leadership and workplace spirituality and how their collective effect can nurture employee service innovative behavior in the hospitality industry by drawing on relational energy theory.

【 授权许可】

Unknown