User Experience with Security Elements in Internet and Mobile Banking

Organizacija

Svilar Aleksandra¹  Zupančič Jože² 

[1] Nova Ljubljanska banka, d.d., Trg republike 2, 1000 Ljubljana, Slovenia;University of Łódź, School of Economy and Sociology, 90-255 Łódź, 3/5 POW Street, Poland and University of Maribor, Faculty of Organizational Science, Kidričeva 55a, 4000 Kranj, Slovenia;

关键词: Internet banking;    mobile banking;    security;    user experience;   

DOI  :  10.1515/orga-2016-0022

来源: DOAJ

【 摘 要 】

Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience.

【 授权许可】

Unknown