A Comprehensive Star Rating Approach for Cruise Ships Based on Interactive Group Decision Making with Personalized Individual Semantics

Journal of Marine Science and Engineering

Hamido Fujita¹  Mingshuo Cao²  Yujia Liu²  Jian Wu²  Tiantian Gai²  Mi Zhou³ 

[1] Faculty of Information Technology, HUTECH University, Ho Chi Minh City 700000, Vietnam;School of Economics and Management, Shanghai Maritime University, Shanghai 201306, China;School of Management, Hefei University of Technology, Hefei 230009, China;

关键词: cruise ships;    star rating approach;    group decision making;    interactive consensus reaching;    TOPSIS;    personalized individual semantics;   

DOI  :  10.3390/jmse10050638

来源: DOAJ

【 摘 要 】

This article proposes a comprehensive star rating approach for cruise ships by the combination of subject and objective evaluation. To do that, it firstly established a index system of star rating for cruise ships. Then, the modified TOPSIS is adopted to tackle objective data for obtaining star ratings for basic cruise indicators and service capabilities of cruise ships. Thus, the concept of distributed linguistic star rating function (DLSRF) is defined to analyze the subjective evaluation from experts and users. Hence, a novel weight calculation method with interactive group decision making is presented to assign the importance of the main indicators. Particularly, in order to enable decision makers to effectively deal with the uncertainty in this star rating process, it adopts the personalized individual semantics (PIS) model. Finally, data of nine cruise ships is collected to obtain their final star rating results and some suggestions for improving cruise service capabilities and star indicators were put forward.

【 授权许可】

Unknown