The design of hybrid system for servicing process support in small businesses

FME Transactions

Misita Mirjana¹  Tadić Danijela¹  Milanović Dragan D.¹  Milanović Dragan Lj.² 

[1] Faculty of Mechanical Engineering, Belgrade, Serbia;Faculty of Mechanical Engineering, Kragujevac, Serbia;

关键词: expert system;    decision support system;    ahp;    supplier selection;   

DOI  :  

来源: DOAJ

【 摘 要 】

The paper gives a survey of a hybrid system, where Expert System (ES) output represents Decision Support System (DSS) input. The hybrid system has been developed for the needs of fault diagnosis performed by ES, while the output i.e. a diagnosed faulty component is DSS input, where supplier selection for faulty component replacement is made, using a multicriteria analysis. The hybrid system has been developed for motocultivator, motor saw and grass mower fault diagnosis. The system was applied in a small company which is an importer and a distributor and performs servicing of the mentioned products. Concrete results mirror themselves in a shortened period of time for fault diagnosis and fast supply and replacement of faulty components, facilitated and better quality services for customers.

【 授权许可】

Unknown