Evaluation of Waste Related to the Admission Process of Low-Complexity Patients in Emergency Services, in Light of the Lean Healthcare Philosophy

International Journal of Environmental Research and Public Health

Alice Sarantopoulos¹  Vinicius Minatogawa²  Elena Bohomol³  Laura Passos Caldas⁴  Letícia Bianchini de Barros⁵  Renata Cristina Gasparino⁵ 

[1] Atos Inova Saúde, Campinas 13085-055, Brazil;Escuela de Ingeniería de Construcción y Transporte, Pontificia Universidad Católica de Valparaíso, Valparaíso 2340000, Chile;School of Nursing, Federal University of São Paulo, São Paulo 04024-002, Brazil;School of Nursing, Pontíficia Universidade Católica de Campinas, Campinas 13087-571, Brazil;School of Nursing, University of Campinas, Campinas 13083-887, Brazil;

关键词: process assessment;    health care;    quality management;    health services administration;    emergency service;    hospital;   

DOI  :  10.3390/ijerph19127044

来源: DOAJ

【 摘 要 】

The adequacy of work processes in healthcare services contributes to the quality of care provided to the patient. However, in emergency units, overcrowding is a constant reality, resulting in the lack of materials and long waiting lines. Taking this into consideration, this study aimed to map and analyze the value stream of patients classified as blue, green, or yellow in a Referral Emergency Unit. The evaluation research with analysis of processes was carried out in a teaching hospital on 30 patients seen at the emergency service. Value Stream Maps were drawn and the times involved in the process were calculated. Wastes and their possible causes were identified. A total of 13 maps were created and the mean process time between the activities involved in the process ranged between 7.3′ and 114.0′; the interruption time, between 0′ and 27.6′; the waiting time, between 43.2′ and 507.5′; and the lead time between 56.6′ and 638.0′ min. Some causes of waste were: high demand from patients; a shortage of personnel and offices. Following the Ishikawa Diagram, most of the waste is found regarding methods, human resources, and physical structure.

【 授权许可】

Unknown