Quality policy deployment in public Higher Education Institutions using Balanced Scorecard principles

Trilogía Ciencia Tecnología Sociedad

Juan Miguel Cogollo Flórez¹ 

[1]Instituto Tecnológico Metropolitano

关键词: BalancedScorecard(BSC);    qualitypolicy deployment;    quality management;    public higher education institutions.;   

DOI  :  https://doi.org/10.22430/21457778.434

来源: DOAJ

【 摘 要 】

communication of quality policy to all members of the organization and continually review its alignment withpurposeandstrategicvisionoftheinstitutionis a key element of quality management in public higher education institutions. Therefore, a methodology for quality policydeploymentinpublichighereducationinstitutionsbased on the principles of the Balanced Scorecard (BSC) isdevelopedandappliedinthispaper,translatingtheinstitution overall intent concerning quality of concrete and measurable actions.

【 授权许可】

Unknown