期刊论文详细信息
Journal of Industrial Engineering and Management | |
Business model evolution of customer care services | |
Jukka Majava1  Ville Isoherranen2  | |
[1] Industrial Engineering and Management research unit, University of Oulu, Finland;Kerttu Saalasti Institute, University of Oulu, Finland; | |
关键词: customer care, after-sales, business model, services management, operations management, servitization; | |
DOI : 10.3926/jiem.2725 | |
来源: DOAJ |
【 授权许可】
Unknown