Connect dispatch centers for call handling improves performance

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine

Michel Terré¹  Frédéric Berthier²  François Javaudin²  Joël Jenvrin²  Emmanuel Montassier²  Yann Penverne²  Julien Labady²  Brice Leclere³ 

[1] Conservatoire National des Arts et Métiers CEDRIC;Department of Emergency Medicine, SAMU44, CHU Nantes;MiHAR lab, Université de Nantes;

关键词: Emergency medical dispatch;    Emergency medical services;    Virtualization;   

DOI  :  10.1186/s13049-019-0601-y

来源: DOAJ

【 摘 要 】

Abstract The aim of this Letter to the Editor was to report a strategy to reduce time waiting for emergency calls in a dispatch center, in line with a recently published article that reviewed evidence for medical dispatching systems to accurately dispatch Emergency medical Services. Here, we tested the effect of a connected distribution of calls, where a call is allocated to the first available resource among a pooled group of telecommunicators from several dispatch centers. We found that connect dispatch centers improve dispatch center performance, especially during an overloaded period. It could be leveraged to handle emergency calls without delay and to appropriately dispatch Emergency Medical Services.

【 授权许可】

Unknown