Distance Education and Student Satisfaction Regarding the Pedagogical Support Services Provided in Virtual Teaching-learning Environments

International Journal of Emerging Technologies in Learning (iJET)

Beatriz Caycho-Salas¹  Adrián Quispe-Andía¹  Guillermo Morales-Romero¹  Nicéforo Trinidad-Loli¹  Omar Chamorro-Atalaya²  Sofía Gamarra-Mendoza³  Cesar León-Velarde⁴ 

[1] Enrique Guzman y Valle National University of Education;National Technological University of Lima Sur;Saint Ignatius of Loyola University;Technological University of Peru;

关键词: distance education;    student satisfaction;    pedagogical support;   

DOI  :  10.3991/ijet.v16i20.24559

来源: DOAJ

【 摘 要 】

The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technologi-cal tools. During the development of the research, it was determined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health services and welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight improvement has been deter-mined with the previous semester in which the adaptation of online services be-gan, since dissatisfaction on the part of students decreased by 9.18%.

【 授权许可】

Unknown