Staff expectations for the implementation of an electronic health record system: a qualitative study using normalisation process theory

BMC Medical Informatics and Decision Making

Carolyn McCrorie¹  Owen Ashby Johnson²  Jonathan Benn³  Arabella Scantlebury⁴ 

[1] Patient Safety Translational Research Centre, Bradford Institute of Health Research, Bradford Royal Infirmary;School of Computing, University of Leeds;School of Psychology, Faculty of Medicine and Health, University of Leeds;York Trials Unit, Department of Health Sciences, ARRC Building, University of York;

关键词: Electronic health records;    Implementation;    Patient safety;    Normalisation process theory;   

DOI  :  10.1186/s12911-019-0952-3

来源: DOAJ

【 摘 要 】

Abstract Background Global evidence suggests a range of benefits for introducing electronic health record (EHR) systems to improve patient care. However, implementing EHR within healthcare organisations is complex and, in the United Kingdom (UK), uptake has been slow. More research is needed to explore factors influencing successful implementation. This study explored staff expectations for change and outcome following procurement of a commercial EHR system by a large academic acute NHS hospital in the UK. Methods Qualitative interviews were conducted with 14 members of hospital staff who represented a variety of user groups across different specialities within the hospital. The four components of Normalisation Process Theory (Coherence, Cognitive participation, Collective action and Reflexive monitoring) provided a theoretical framework to interpret and report study findings. Results Health professionals had a common understanding for the rationale for EHR implementation (Coherence). There was variation in willingness to engage with and invest time into EHR (Cognitive participation) at an individual, professional and organisational level. Collective action (whether staff feel able to use the EHR) was influenced by context and perceived user-involvement in EHR design and planning of the implementation strategy. When appraising EHR (Reflexive monitoring), staff anticipated short and long-term benefits. Staff perceived that quality and safety of patient care would be improved with EHR implementation, but that these benefits may not be immediate. Some staff perceived that use of the system may negatively impact patient care. The findings indicate that preparedness for EHR use could mitigate perceived threats to the quality and safety of care. Conclusions Health professionals looked forward to reaping the benefits from EHR use. Variations in level of engagement suggest early components of the implementation strategy were effective, and that more work was needed to involve users in preparing them for use. A clearer understanding as to how staff groups and services differentially interact with the EHR as they go about their daily work was required. The findings may inform other hospitals and healthcare systems on actions that can be taken prior to EHR implementation to reduce concerns for quality and safety of patient care and improve the chance of successful implementation.

【 授权许可】

Unknown