Is Social Media a Passport to SMEs’ Foreign Market Entry?

Scientific Annals of Economics and Business

Mahesh Gadekar¹  Amélia Maria Pinto da Cunha Brandão¹  Inês Faria¹ 

[1] Universidade do Porto Faculdade de Economia;

关键词: customer brand engagement;    social media;    foreign market entry;    sme;    qualitative.;   

DOI  :  10.2478/saeb-2019-0016

来源: DOAJ

【 摘 要 】

Social media has provided opportunities for businesses to develop close relationships with customers leading to customers’ engagement as it influences loyalty and satisfaction, and assists in expanding the markets. While small and medium enterprises (SME) are at a disadvantage compared to large firms, establishing management control in a foreign market remains a challenge. In addition, a considerable number of studies on foreign market entry mode choice have concentrated on large firms. Moreover, social media has become increasingly relevant for SME to “level the playing ground” with large firms. However, little is known about the SME role in engaging with their customers and especially in how SME use social media capabilities.  We respond to this gap in the literature by exploring how SME use social media platforms to connect with customers in a foreign market. A qualitative analysis was conducted through in-depth interviews with six Portuguese firms. The findings indicate that social media provides a distinctive pathway to SME to connect emotionally with customers in a foreign market.

【 授权许可】

Unknown