Developing and Evaluating a One-Stop Patient-Centered Interprofessional Collaboration Platform in Taiwan

Healthcare

Hung-Jung Lin¹  Yen-Ling Ko²  Chia-Jung Chen³  Jing-Jia Lin³  Chung-Feng Liu⁴ 

[1] Department of Emergency Medicine, Chi Mei Medical Center, Tainan 71004, Taiwan;Department of General Internal Medicine, Chi Mei Medical Center, Tainan 71004, Taiwan;Department of Information Systems, Chi Mei Medical Center, Tainan 71004, Taiwan;Medical Research Department, Chi Mei Medical Center, Tainan 71004, Taiwan;

关键词: healthcare;    interprofessional collaboration;    communication;    patient-centered;    computerized platform;    resistance to change;   

DOI  :  10.3390/healthcare8030241

来源: DOAJ

【 摘 要 】

(1) Background: Effective healthcare collaboration not only improves the outcomes of patients, but also provides benefits to healthcare providers. A patient-centered communication platform, a so-called “one-stop platform”, is necessary to promote interprofessional collaboration (IPC) for optimal patient care. (2) Methods: Chi Mei Medical Center developed a patient-centered computerized platform to fulfill interprofessional collaboration needs. The platform features a spiral-shaped integrated care area and a communication area that allows the medical team to access patients’ information including the medical care they received within seven days, and veritably shows whether the team members have read communication messages. After pilot adoption, an online survey was conducted. (3) Results: A one-stop IPC platform was implemented and promoted for patient care. The online survey revealed that medical team members have high positive appraisal of the platform. It also pointed out that resistance to change among the medical team still has a significant impact on behavioral intention. (4) Conclusions: The interprofessional collaboration platform was recognized by the medical teams of Chi Mei Medical Center as an effective and convenient tool for assisting clinical decision making. However, actions to reduce user resistance to change and encourage collaboration among team members still need to be continued. Shared decision making within physicians and patients will be valuable to develop in the platform in the future.

【 授权许可】

Unknown