Restoring patient trust in healthcare: medical information impact case study in Poland

BMC Health Services Research

Anatoliy G. Goncharuk¹  Giuseppe T. Cirella²  Roman Lewandowski³ 

[1] Department of Management, International Humanitarian University;Faculty of Economics, University of Gdansk;Faculty of Management, University of Social Sciences;

关键词: Influence of information;    Physicians;    Hospital;    Medical profession;    Payer;    Pandemic;   

DOI  :  10.1186/s12913-021-06879-2

来源: DOAJ

【 摘 要 】

Abstract Background This study empirically evaluates the influence of medical information on patient trust at the physician level, the medical profession, hospitals, and with the payer. Restoring patient trust in a medical setting in Poland appears to be significantly affected due to the COVID-19 pandemic. Patient trust improves results from medical treatment, raises perception of healthcare performance, and smoothens the overall functionality of healthcare systems. Methods In order to study trust volatility, patients took part in a three-stage experiment designed via: (1) measured level of trust, (2) randomly dividing participants into two groups—control (i.e., re-examination of level of trust) and experimental (i.e., being exposed to a piece of certain manipulative information), and (3) checking whether observational changes were permanent. Results Results indicate that in the experimental group the increase of trust was noticed in the payer (27.7%, p < 0.001), hospitals (10.9%, p = 0.011), and physicians (decrease of 9.2%, p = 0.036). Conclusion The study indicated that in Poland medical information is likely to influence patient trust in healthcare while interpersonal and social trust levels may be related to increases of trust in hospitals and in the payer versus decreases in physicians.

【 授权许可】

Unknown