APPLICATION OF LEAN SIX SIGMA TO REDUCE PATIENT WAITING TIME: LITERATURE REVIEW

International Journal for Quality Research

卷:15

Atiya Al-Zuheri¹  Ilias Vlachos²  Yousef Amer³ 

[1] Department of Production Engineering and Metallurgy, University of Technology Baghdad, Iraq;

[2] La Rochelle Business School, La Rochelle, France;

[3] University of South Australia, Mawson Lakes, Australia Khalifa University Abu Dhabi,UAE;

关键词: lean healthcare;    lss;    waiting time;   

DOI  :  10.24874/IJQR15.01-14

来源: DOAJ

【 摘 要 】

Reducing patient waits is vital to respond for the increasing demand for quality health services. Toward this endeavour, the aim of this research is to explore the current situation of application of lean six sigma (LSS) techniques in the healthcare sector as a strategy to address negative effects of long waiting of patients. The study reviews the outcomes of application LSS techniques to increase patient's satisfaction with healthcare. A comprehensive review of the literature dedicated to apply LSS in healthcare is used to generate a synthesis of the literature around the chosen research aim. The review focuses on research addressed various types of issues, which can cause increasing waiting time at healthcare centres. The study confirms the significant of LSS application in reducing waiting time of patients at healthcare centres.

【 授权许可】

Unknown