Impact of COVID-19 on patient and healthcare professional attitudes, beliefs, and behaviors toward the healthcare system and on the dynamics of the healthcare pathway

BMC Health Services Research

Lisa Mattle¹  Katarzyna Bernacki¹  Angie Keister¹  Jin Su Joo²  Nadia Sapiro² 

[1] Astellas Pharma Inc. Patient Centricity, 1 Astellas Way, 60062, Northbrook, IL, USA;Throughline Strategy, Toronto, ON, Canada;

关键词: Attitudes;    Behaviors;    Beliefs;    COVID-19;    Healthcare pathway;    Patient feedback;    Telehealth;    Treatment experience;   

DOI  :  10.1186/s12913-021-07237-y

来源: Springer

【 摘 要 】

BackgroundCOVID-19 has dramatically changed how healthcare is delivered and experienced.MethodsOne-on-one interviews and a virtual ethnographic roundtable were conducted among 45 patients, caregivers, and healthcare professionals (HCPs) in 4 therapeutic areas from the United States and Japan: overactive bladder, vasomotor symptoms, prostate cancer, and metastatic urothelial carcinoma. The goal was to identify the impact of COVID-19 on patient/caregiver and HCP attitudes, interactions, beliefs, and behaviors toward the healthcare system and care pathway.ResultsFour foundational themes were identified: 1) COVID-19 risk is relative; 2) isolation is collateral damage; 3) telehealth is a parallel universe; and 4) COVID-19 is destabilizing the foundations of healthcare. Numerous insights, influenced by diverse cultural, social, and psychological factors, were identified within each theme.ConclusionsThe impacts of COVID-19 were noticeable at multiple points of care during the “universal” care pathway, including at initial screening, referral to specialists, diagnosis, treatment initiation/surgery, and during ongoing care. Greater appreciation of the short- and long-term impacts of COVID-19 and resulting gaps in care may act as a catalyst for positive change in future patient care.

【 授权许可】

CC BY