Enterprise resource planning, entrepreneurial orientation, and the performance of SMEs in a South Asian economy: The mediating role of organizational excellence

Cogent Business & Management

Saira Ghulam Hassan¹  Rabeeya Raoof²  Muhammad Farhan Basheer³  Shabbir Javeria⁴  Sadia Jabeen⁵ 

[1] College of Business, University of Utara Malaysia, Malaysi;Dean Lahore Business School, The University of Lahore, Lahor;Lahore Business School, The University of Lahore, Lahor;National University of Modern Languages, National University of Modern Languages Islamabad Pakista;The University of Lahore Islamabad Campus, Lahor;

关键词: enterprise resource planning;    Entrepreneurial Orientation;    organizational excellence;    SME;    Pakistan;   

DOI  :  10.1080/23311975.2021.1973236

来源: Taylor & Francis

【 摘 要 】

The key objective of the current study is to examine the effect of enterprise resource planning and entrepreneurial orientation on organizational performance. In addition to that, the study also examines the mediating role of organizational excellence in the relationship between enterprise resource planning and entrepreneurial orientation and OP. The data was collected from the managers of manufacturing SMEs in Pakistan. We distributed 340 questionnaires to the selected respondents, out of which 260 were returned indicating a response rate 76.47%. The SEMP-LS was used for the data analysis. The relationship between them is interrelated where one leads to the other. In this study, the relationship between organizational excellence and organizational performance was found to be positive and significant. In addition, the result showed that organizational excellence is a partial mediator in this relationship according to the value of Variance. The relationship between enterprise resource planning, as a composite construct, and the OP was found to be positive and significant at a 0.01 level of significance; therefore, the hypothesis is supported. The study will be helpful for policy makers, enterprises owners, students, and researchers in understanding the issues related to enterprise resource planning, organizational excellence, entrepreneurial orientation and organizational performance of SMEs operating in Pakistan.

【 授权许可】

CC BY