The care manager meeting the patients’ unique needs using the care manager model—A qualitative study of experienced care managers

BMC Family Practice

Karin Törnbom¹  Dominique Hange²  Irene Svenningsson²  Eva-Lisa Petersson²  Cecilia Björkelund²  Camilla Udo³ 

[1] Primary Health Care/Department of Public Health and Community Medicine, Institute of Medicine, Sahlgrenska Academy, University of Gothenburg, Gothenburg, Sweden;Department of Social Work, University of Gothenburg, Gothenburg, Sweden;Primary Health Care/Department of Public Health and Community Medicine, Institute of Medicine, Sahlgrenska Academy, University of Gothenburg, Gothenburg, Sweden;Research, Education, Development & Innovation, Primary Health Care, Region Västra Götaland, Sweden;School of Education, Health and Social Studies, Dalarna University, Falun, Sweden;Center for Clinical Research, Dalarna, Sweden;

关键词: Care manager;    Collaborative care;    Common mental disorder;    Nurses;    Primary health care;    Qualitative study;   

DOI  :  10.1186/s12875-021-01523-8

来源: Springer

【 摘 要 】

BackgroundImplementation of a care manager in a collaborative care team in Swedish primary care via a randomized controlled trial showed successful outcome. As four years have elapsed since the implementation of care managers, it is important to gain knowledge about the care managers’ long-term skills and experiences. The purpose was to examine how long-term experienced care managers perceived and experienced their role and how they related to and applied the care manager model.MethodQualitative study with a focus group and interviews with nine nurses who had worked for more than two years as care managers for common mental disorders. The analysis used Systematic Text Condensation.ResultsFour codes arose from the analysis: Person-centred; Acting outside the comfort zone; Successful, albeit some difficulties; Pride and satisfaction. The care manager model served as a handrail for the care manager, providing a trustful and safe environment. Difficulties sometimes arose in the collaboration with other professionals.ConclusionThis study shows that long-term experience of working as a care manager contributed to an in-depth insight and understanding of the care manager model and enabled care managers to be flexible and act outside the comfort zone when providing care and support to the patient. A new concept emerged during the analytical process, i.e. the Anchored Care Manager, which described the special competencies gained through experience.Trial registrationNCT02378272 Care Manager—Coordinating Care for Person Centered Management of Depression in Primary Care (PRIM—CARE).

【 授权许可】

CC BY