期刊论文详细信息
Journal of hand and microsurgery
Predictors of Patient Satisfaction in Hand and Upper Extremity Clinics
article
Ashkaun Shaterian1  Lohrasb Ross Sayadi1  Pauline F. Joy Santos1  Chloe Krasnoff2  Gregory R. D. Evans1  Amber R. Leis1 
[1] Department of Plastic Surgery, University of California;University of California, Irvine School of Medicine
关键词: hand;    upper extremity;    patient satisfaction;   
DOI  :  10.1055/s-0039-1697065
学科分类:外科医学
来源: Thieme Medical and Scientific Publishers Pvt. Ltd.
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【 摘 要 】

Introduction  Patient satisfaction is an important clinical marker for hand/upper extremity patients. Few studies have investigated the predictors of patient satisfaction in the clinic setting. Our objective was to analyze patient satisfaction surveys to explore factors that influence patient satisfaction. Materials and Methods  We conducted a retrospective analysis assessing patient satisfaction in the hand/upper extremity clinics at our university medical center between 2012 and 2018. Patient satisfaction was assessed via Press Ganey Hospital Consumer Assessment of Healthcare Providers and Systems surveys. Patient demographics, satisfaction scores, and clinic experience questionnaire responses were evaluated. Statistical analysis was conducted to identify significant trends. Results  Between 2012 and 2018, 102 surveys were completed. Scores ranged from 5 to 10 with an average provider rating of 9.56. We found six factors significantly influenced patient satisfaction: adequate time was spent with the provider, provider showed respect, patient was seen by provider within 15 minutes of appointment time, provider listened sufficiently, patient received understandable medical instructions, and understandable medical explanations ( p < 0.05). Conclusion  Achieving patient satisfaction is an important clinical marker in hand/upper extremity clinics. Patient satisfaction has defined predictors wherein various clinical factors can influence patient satisfaction and willingness to refer their provider to other patients.

【 授权许可】

CC BY   

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