The Impact of Perceived Risk on Consumers’ Cross-Platform Buying Behavior

Frontiers in Psychology

article

Xiaoxue Zhang¹  Xiaofeng Yu¹ 

[1] School of Media and Communication, Shenzhen University

关键词: perceived risk;    trust;    negative reports;    consumer cross-platform buying behavior;    Xiaohongshu;   

DOI  :  10.3389/fpsyg.2020.592246

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

In recent years, social application with shopping has become an indispensable activity in people’s daily lives. A number of previous studies have investigated various risks in online shopping and consumer’s belief. However, few scholars paid more attention to buying behavior, especially on consumer’s cross-platform buying behavior. Although consumers can purchase goods directly in platforms that have given them information, they also buy target products on other platforms. This study conceptualizes and implements concepts such as perceived risk, trust, negative reports, and consumer cross-platform buying behavior. A questionnaire survey of users ( n = 366) was conducted, and a basic description and comparison of consumers’ cross-platform buying behavior were made in terms of consumers’ perception of the risk of product effects, consumers’ perception of service risks, and consumers’ perceptions of other risks. The degree of trust in the platform and negative reports about the platform also affect cross-platform buying behavior. As a result, these findings are discussed and explained, and some reference is provided for related platforms. Besides, the study’s finding concerning consumer’s buying behavior depends on the security of platform in people’s conceptions.

【 授权许可】

CC BY