Compulsory Citizenship Behavior and Employee Creativity: Creative Self-Efficacy as a Mediator and Negative Affect as a Moderator

Frontiers in Psychology

article

Peixu He¹  Qiongyao Zhou²  Hongdan Zhao²  Cuiling Jiang³  Yenchun Jim Wu⁴ 

[1] Research Center of Business Management & Oriental Enterprise Management Research Center, Business School, Huaqiao University;School of Management, Shanghai University;Department of Management, Kedge Business School;Graduate Institute of Global Business and Strategy, National Taiwan Normal University

关键词: organizational citizenship behavior;    compulsory citizenship behavior;    employee creativity;    creative self-efficacy;    negative affect;   

DOI  :  10.3389/fpsyg.2020.01640

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

Workplace stressors were identified to have critical impacts on employee creativity. However, little is known about how and when involuntary citizenship behavior [i.e., compulsory citizenship behavior (CCB)]-induced stress might exert an influence on employee creativity. To fill this knowledge gap, the present study firstly develops a moderated mediation model to investigate the CCB–employee creativity association as well as the underlying mechanism and contextual condition of this relationship. By integrating social cognitive theory such as self-efficacy theory and conservation of resources (COR) theory, we propose that CCB predicts employee creativity through the mediating role of creative self-efficacy (CSE), with the individual characteristics (i.e., personality traits) of negative affect acting as a boundary condition. Using two-wave time-lagged survey data collected from a sample of 251 frontline employees in 10 manufacturing firms in Southern China, the results show that: (a) CSE mediates the negative relationship between CCB and employee creativity; (b) negative affect moderates the relationship between CCB and CSE; (c) negative affect moderates the indirect influence of CCB on employee creativity through CSE. As the level of negative affect rises, this indirect relationship is stronger. Finally, important theoretical and managerial implications and promising avenues for future research are addressed.

【 授权许可】

CC BY