How Psychological Safety Affects Team Performance: Mediating Role of Efficacy and Learning Behavior

Frontiers in Psychology

article

Sehoon Kim¹  Heesu Lee²  Timothy Paul Connerton³ 

[1] Department of Business Administration, Seoul School of Integrated Sciences & Technologies (aSSIST);Department of Education, Chung-Ang University;Business School Lausanne

关键词: team psychological safety;    team learning behavior;    team efficacy;    team effectiveness;    organizational learning;    full mediation effect;   

DOI  :  10.3389/fpsyg.2020.01581

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

This article examines the mechanisms that influence team-level performance. It investigates psychological safety, a shared belief that the team is safe for interpersonal risk taking and a causal model mediated by learning behavior and efficacy. This model hypothesizes that psychological safety and efficacy are related, which have been believed to be same-dimension constructs. It also explains the process of how learning behavior affects the team’s efficacy. In a study of 104 field sales and service teams in South Korea, psychological safety did not directly affect team effectiveness. However, when mediated by learning behavior and efficacy, a full-mediation effect was found. The results show (i) that psychological safety is the engine of performance, not the fuel, and (ii) how individuals contribute to group performance under a psychologically safe climate, enhancing team processes. Based on the findings, this article suggests theoretical and methodological implications for future research to maximize teams’ effectiveness.

【 授权许可】

CC BY