Understanding the Determinants for the Adoption of Mobile Market Research: An Empirical Study in the Spanish Market Research Industry

Frontiers in Psychology

article

Carmen Pacheco-Bernal¹  Ana Isabel Jiménez-Zarco¹  María-Jesús Martínez-Argüelles¹ 

[1] Faculty of Economics and Business, Universitat Oberta de Catalunya (UOC)

关键词: mobile market research;    technology adoption;    TOE framework;    PLS analysis;    market research industry;    Spain;   

DOI  :  10.3389/fpsyg.2020.00288

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

The aim of this study is to investigate the determinants for the intention to adopt mobile technology as a data collection methodology in market research projects. A conceptual framework was developed using the technology-organization-environment (TOE) model to identify technological factors (perceived benefits and limitations), organizational factors (open attitude toward change, professional competence, satisfaction with traditional systems, and firm size), and environmental factors (industry pressure, client pressure, and participant pressure) affecting adoption. The empirical study was performed with data from 67 firms in the Spanish market research industry, which were analyzed using partial least squares (PLS). The results suggest that only organizational and environmental factors have a significant influence on adoption. Key factors include professional competence, organizational openness, satisfaction with traditional and online methodologies, and pressure from industry, clients and survey participants. The findings reveal that technological characteristics are no longer a driver, as firms are starting to adopt mobile marketing research based on its greater convenience for participants, and as an element of strategic differentiation.

【 授权许可】

CC BY