A pilot study of patient satisfaction with a self-completed tablet-based digital questionnaire for collecting the patient’s medical history in an emergency department

BMC Health Services Research

Tobias Mueller¹  Juergen R. Schaefer¹  Andreas Jerrentrup²  Leander Melms³ 

[1] Center for undiagnosed and rare diseases, University Hospital Gießen and Marburg, 35033, Marburg, Germany;Center for undiagnosed and rare diseases, University Hospital Gießen and Marburg, 35033, Marburg, Germany;Emergency Department, University Hospital Gießen and Marburg, 35033, Marburg, Germany;Center for undiagnosed and rare diseases, University Hospital Gießen and Marburg, 35033, Marburg, Germany;Institute of Artificial Intelligence, Philipps-University Marburg, 35033, Marburg, Germany;

关键词: Self-administered questionnaires;    Tablet computers;    Patient-reported outcome;    Anamnesis;    Survey;    Tablet;    Tablet computers;    Self-assessment;    Patient-conducted computer interview;    Computerized questionnaires;    self-anamnesis;   

DOI  :  10.1186/s12913-021-06748-y

来源: Springer

【 摘 要 】

BackgroundThe increasing popularity and availability of tablet computers raises questions regarding clinical scenarios. This pilot study examined the patient’s satisfaction when using a tablet-based digital questionnaire as a tool for obtaining medical history in an emergency department and to what extent gender, age, technical competence and mother tongue influence the user satisfaction. Patients were asked to complete three consecutive questionnaires: The first questionnaire collected basic epidemiological data to measure past digital usage behaviour, the second questionnaire collected the patient’s medical history, and the third questionnaire assessed the overall perceived user satisfaction when using the tablet-based survey application for medical anamnesis.ResultsOf 111 consenting patients, 86 completed all three questionnaires. In summary, the user evaluation was positive with 97.7% (n = 84) of the patients stating that they had no major difficulties using the digital questionnaire. Only 8.1% (n = 7) of patients reported a preference to fill out a paper-and-pen version on the next visit instead, while 98.8% (n = 85) stated that they would feel confident filling out a digital questionnaire on the next visit. The variables gender, age, mother tongue and/or technical competence did not exert a statistically significant influence towards the defined scales usability, content and overall impression.ConclusionIn conclusion, self-administered tablet-based questionnaires are widely accepted tools for collecting medical information in the emergency room across all ages and genders, regardless of technical competence.

【 授权许可】

CC BY