The Relationship Between Leadership Behaviors and Volunteer Commitment: The Role of Volunteer Satisfaction

Frontiers in Psychology

Paula Benevene¹  Ilaria Buonomo¹  Michael West² 

[1] Department of Human Sciences, Libera Università Maria Santissima Assunta (LUMSA) University, Rome, Italy;Department of Organisation Work and Technology, Lancaster University Management School, Bailrigg, United Kingdom;

关键词: leadership;    volunteer satisfaction;    affective commitment;    organizational learning;    non-profit management;    non-profit;   

DOI  :  10.3389/fpsyg.2020.602466

来源: Frontiers

【 摘 要 】

Despite the relative scarcity of studies on the impact of leadership styles on satisfaction and commitment of volunteers within non-profit organizations, this relationship plays a crucial role in fostering sustained volunteerism and volunteers' well-being. A questionnaire was administered to more than 200 volunteers involved in delivering social services in non-profit organizations from Central and Northern Italy. The questionnaire contained the Volunteer Satisfaction Index, the sub-scale on Affective Commitment of the Organizational Commitment Scale, and two sub-scales of the Key Leadership Behaviors, namely: Helping people to grow and lead, and Enabling learning and innovation. Socio-demographic data were collected as well. Findings revealed that leaders' actions oriented toward the enablement of learning and innovation have an effect on volunteers' affective commitment, through the full mediation of volunteer satisfaction. Leaders' actions oriented toward the growth and empowerment of volunteers, instead, did not show significant relationships with volunteer satisfaction and affective commitment.

【 授权许可】

CC BY