Service Innovation in Human Resource Management During COVID-19: A Study to Enhance Employee Loyalty Using Intrinsic Rewards

Frontiers in Psychology

Muddassar Sarfraz¹  Dechun Huang²  Muhammad Ibrahim Abdullah³  Muhammad Waqas Sadiq⁴ 

[1] Binjiang College, Nanjing University of Information Science and Technology, Wuxi, China;Business School, Hohai University, Nanjing, China;Business School, Hohai University, Nanjing, China;Department of Management Sciences, Comsats University Islamabad, Lahore, Pakistan;Department of Management Sciences, Comsats University Islamabad, Sahiwal, Pakistan;

关键词: job satisfaction;    employee loyalty;    nurses;    service innovation;    COVID-19;    human resource management;   

DOI  :  10.3389/fpsyg.2021.627659

来源: Frontiers

【 摘 要 】

This research focuses on the employee loyalty aspect of private hospitals in Pakistan during the COVID-19 pandemic, seriously impacted by strict work demand and work-family conflict. To manage this issue, social rewards and psychological rewards played a role as a mediator. The study uses a causal research design with a correlational study design in a non-contrived environment. Minimal researcher interference has been assured. AMOS 24 has been used to deal with the mediation in study design with bootstrap methodology. The study was conducted on 250 nurses of different private hospitals across Punjab province using a proportionate stratified sampling technique. A finding of this study suggests that nurses remain loyal to their organizations despite having uncompromising work demands and facing work-family conflict when they are provided with social and psychological rewards on their job by their organizations.

【 授权许可】

CC BY