Effectiveness of clinical criteria in directing patient flow from the emergency department to a medical assessment unit in Queensland, Australia: a retrospective chart review of hospital administrative data

BMC Health Services Research

Xing Lee¹  Nicole White¹  Helen Cleak²  Julian W M de Looze³  Anthony Deacon⁴  Sonya Osborne⁵ 

[1] Australian Centre for Health Services Innovation, School of Public Health and Social Work, Queensland University of Technology, 4059, Kelvin Grove, Queensland, Australia;Department of Community and Clinical Health, La Trobe University, 3086, Melbourne, Victoria, Australia;Department of Internal Medicine and Aged Care, Metro North Hospital and Health Service, Royal Brisbane and Women’s Hospital, 4029, Herston, Queensland, Australia;School of Medicine, The University of Queensland, 4067, St. Lucia, Queensland, Australia;Department of Internal Medicine and Aged Care, Metro North Hospital and Health Service, Royal Brisbane and Women’s Hospital, 4029, Herston, Queensland, Australia;School of Medicine, The University of Queensland, 4067, St. Lucia, Queensland, Australia;School of Electrical Engineering and Computer Science, Queensland University of Technology, 4059, Kelvin Grove, Queensland, Australia;School of Nursing and Midwifery, Centre for Health Research, Institute of Resilient Regions, University of Southern Queensland, 4305, Ipswich, Queensland, Australia;Australian Centre for Health Services Innovation, School of Public Health and Social Work, Queensland University of Technology, 4059, Kelvin Grove, Queensland, Australia;

关键词: Emergency presentations;    Medical admissions;    Medical assessment units;    MAU;    Short-stay unit;   

DOI  :  10.1186/s12913-021-06537-7

来源: Springer

【 摘 要 】

BackgroundMedical Assessment Units (MAUs) have become a popular model of acute medical care to improve patient flow through timely clinical assessment and patient management. The purpose of this study was to determine the effectiveness of a consensus-derived set of clinical criteria for patient streaming from the Emergency Department (ED) to a 15-bed MAU within the highly capacity-constrained environment of a large quaternary hospital in Queensland, Australia.MethodsClinically coded data routinely submitted for inter-hospital benchmarking purposes was used to identify the cohort of medical admission patients presenting to the ED in February 2016 (summer) and June 2016 (winter). A retrospective review of patient medical records for this cohort was then conducted to extract MAU admission data, de-identified patient demographic data, and clinical criteria. The primary outcome was the proportion of admissions that adhered to the MAU admission criteria.ResultsOf the total of 540 included patients, 386 (71 %) patients were deemed to meet the MAU eligibility admission criteria. Among patients with MAU indications, 66 % were correctly transferred (95 % CI: 61 to 71) to the MAU; this estimated sensitivity was statistically significant when compared with random allocation (p-value < 0.001). Transfer outcomes for patients with contraindications were subject to higher uncertainty, with a high proportion of these patients incorrectly transferred to the MAU (73 % transferred; 95 % CI: 50 to 89 %; p-value = 0.052).ConclusionsBased on clinical criteria, approximately two-thirds of patients were appropriately transferred to the MAU; however, a larger proportion of patients were inappropriately transferred to the MAU. While clinical criteria and judgement are generally established as the process in making decisions to transfer patients to a limited-capacity MAU, our findings suggest that other contextual factors such as bed availability, time of day, and staffing mix, including discipline profile of decision-making staff during ordinary hours and after hours, may influence decisions in directing patient flow. Further research is needed to better understand the interplay of other determinants of clinician decision making behaviour to inform strategies for improving more efficient use of MAUs, and the impact this has on clinical outcomes, length of stay, and patient flow measures in MAUs.

【 授权许可】

CC BY