Understanding the factors influencing healthcare providers’ burnout during the outbreak of COVID-19 in Jordanian hospitals

Journal of Pharmaceutical Policy and Practice

Faris El-Dahiyat¹  Zaheer-Ud-Din Babar²  Mohammad Azab³  Mohammad Mitib Altakhineh⁴  Abdullah Algunmeeyn⁵ 

[1] College of Pharmacy, Al Ain University, Al Ain, UAE;Department of Pharmacy, University of Huddersfield, Huddersfield, UK;Faculty of Medicine, The Hashemite University, Zarqa, Jordan;Karak Comprehensive Medical Center, Jordanian Ministry of Health, Amman, Jordan;School of Nursing, University of Isra, Amman, Jordan;

关键词: Pharmacists;    Physicians;    Nurses;    Healthcare providers;    Burnout;    COVID-19;    Factors;    Jordan;    Hospital;    Qualitative;   

DOI  :  10.1186/s40545-020-00262-y

来源: Springer

【 摘 要 】

BackgroundCoronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus. The nature of healthcare providers’ occupation puts them at an increased risk of getting any contagious disease, including COVID-19. They are on the front line of the COVID-19 outbreak response and as such are at risk of contracting this virus. The infectious disease started from China in December 2019 and spread rapidly throughout countries, including Jordan. Especially, recent studies indicated that Jordanian healthcare providers’ work conditions and demographic are significant factors for healthcare providers’ burnout. Additionally, burnout has been increased among healthcare providers in Jordanian hospital.AimThe present investigation aims to better understand the factors affecting pharmacists’, physicians’, and nurses’ burnout during the outbreak of COVID-19 to provide basic information for lowering and preventing the level of burnout in Jordanian hospitals.MethodThis study is qualitative in nature, adopting face-to-face interviews as the key instrument of data collection in one hospital in Jordan. The sample interviewed consisted of 30 healthcare providers in total (10 nurses, 10 physicians. and 10 pharmacists).ResultThree key factors to healthcare providers’ burnout were identified in the sampled hospitals: job stress, staff and resource adequacy, fear of COVID-19 infection, and interprofessional relationships in healthcare practice. The examination also offers recommendations for lowering and preventing healthcare providers' burnout in Jordanian hospitals.ConclusionThis study explored the main factors of healthcare providers’ burnout during the outbreak of COVID-19 in Jordanian hospitals, thereby making an original contribution to existing knowledge, as it is the first empirical exploration of healthcare providers' burnout during the outbreak of COVID-19. As such, it has attempted to offer an in-depth understanding of the factors impacting this issue.

【 授权许可】

CC BY