Desenvolvimento de indicadores para avaliação de serviço público de odontologia

Ciência & Saúde Coletiva

Vera Lucia Ribeiro De Carvalho Bueno¹  Luiz Cordoni Júnior¹  Arthur Eumann Mesas² 

[1] ,Universidade Estadual de LondrinaLondrina PR

关键词: Public Health Dentistry;    Health Service Evaluation;    Healthcare Program and Project Evaluation;    Quality Indicators in Healthcare;    Process and Outcome Assessment;    Odontologia em Saúde Pública;    Avaliação de Serviços de Saúde;    Avaliação de Programas e Projetos de Saúde;    Indicadores de Qualidade em Assistência à Saúde;   

DOI  :  10.1590/S1413-81232011000800007

来源: SciELO

【 摘 要 】

The objective of this article is to describe and analyze the development of indicators used to identify strengths and deficiencies in public dental healthcare services in the municipality of Cambé, Paraná. The methodology employed was a historical-organizational case study. A theoretical model of the service was developed for evaluation planning. To achieve this, information was collected from triangulation of methods (interviews, document analysis and observation). A matrix was then developed which presents analysis dimensions, criteria, indicators, punctuation, parameters and sources of information. Three workshops were staged during the process with local service professionals in order to verify whether both the logical model and the matrix represented the service adequately. The period for collecting data was from November 2006 through July, 2007. As a result, a flowchart of the organization of the public dental health service and a matrix with two-dimensional analysis, twelve criteria and twenty-four indicators, was developed. The development of indicators favoring the participation of people involved with the practice has enabled more comprehensive and realistic evaluation planning.

【 授权许可】

CC BY   
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