Comparative study: TQ and Lean Production ownership models in health services

Revista Latino-Americana de Enfermagem

Natalia Yuri Eiro¹  Alvair Silveira Torres-junior¹ 

关键词: Quality Management;    Health Services Administration;    Health Management;    Quality Improvement;    Gestão de Qualidade;    Administração de Serviços de Saúde;    Gestão em Saúde;    Melhoria de Qualidade;    Gestión de Calidad;    Administración de los Servicios de Salud;    Gestión en Salud;    Mejoramiento de la Calidad;   

DOI  :  10.1590/0104-1169.0151.2605

来源: SciELO

【 摘 要 】

Objective: compare the application of Total Quality (TQ) models used in processes of a health service, cases of lean healthcare and literature from another institution that has also applied this model.Method: this is a qualitative research that was conducted through a descriptive case study.Results:through critical analysis of the institutions studied it was possible to make a comparison between the traditional quality approach checked in one case and the theoretical and practice lean production approach used in another case and the specifications are described below.Conclusion: the research identified that the lean model was better suited for people that work systemically and generate the flow. It also pointed towards some potential challenges in the introduction and implementation of lean methods in health.

【 授权许可】

CC BY   
 All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License