Assistance in family health from the perspective of users

Revista Latino-Americana de Enfermagem

Silvana Martins Mishima¹  Flavia Helena Pereira¹  Silvia Matumoto¹  Cinira Magali Fortuna¹  Maria José Bistafa Pereira¹  Ana Carolina Campos¹  Vanessa Garcia De Paula¹  Maria Márcia Leite Nogueira Domingos¹ 

[1] ,Universidade de São Paulo Escola de Enfermagem de Ribeirão Preto

关键词: Family Health;    Primary Health Care;    Patient Satisfaction;    Basic Health Services;    Saúde da Família;    Atenção Primária à Saúde;    Satisfação do Paciente;    Serviços Básicos de Saúde;    Salud de la Familia;    Atención Primaria de Salud;    Satisfacción del Paciente;    Servicios Básicos de Salud;   

DOI  :  10.1590/S0104-11692010000300020

来源: SciELO

【 摘 要 】

This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analysis was used to analyze the empirical material. Interviewees were mostly female, over 50 years, resident in the catchment area of the unit for 10-30 years, had incomplete primary education and also did not perform work outside the home. The analysis identified three themes: access, team-user interaction and organization of work in the FHU. The subjects of this study expressed satisfaction with the accessibility provided together with the caring attention given to them, marked by a team-user interaction that takes place in a friendly and patience manner. Although not totally satisfied, the majority of users would recommend the health service to someone due to its quality.

【 授权许可】

CC BY   
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