Family perspective on a family care program

Revista Latino-Americana de Enfermagem

Helena Eri Shimizu²  Carlos Rosales¹ 

[1] ,University of Brasília,Brazil

关键词: primary health care;    family health;    consumer satisfaction;    atención primaria de salud;    salud de la familia;    satisfacción de los consumidores;    atenção primária à saúde;    saúde da família;    satisfação dos consumidores;   

DOI  :  10.1590/S0104-11692008000500014

来源: SciELO

【 摘 要 】

This study aimed at assessing the family's perspective on a family care program to better understand the challenges and potential capacities for changing the health care model. A qualitative study was carried out to assess the Family Health Program in the city of São Sebastião, Brasília, Brazil. Data was collected through direct systematic observations of the workflow developed by the program's team, and through focal groups with family members. The discourse of the collective subject was used in data analysis and showed that health prevention and promotion actions and the relationship between providers and consumers were positively evaluated while access to health services, drugs and providers was negatively evaluated. There is no assurance of comprehensive and continuous care to the family, which points to the need of reviewing the strategies of health service organization for more effective involvement of the community to meet their health needs.

【 授权许可】

CC BY   
 All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License