Interpersonal relationships among hospital nurses and the use of communication skills

Texto & Contexto - Enfermagem

Yolanda Raquel Lapeña-moñux¹  Luis Cibanal-juan¹  Azucena Pedraz-marcos¹  Mª Loreto Macía-soler¹ 

关键词: Labor relations;    Hospital administration;    Nursing staff;    Relações trabalhistas;    Administração hospitalar;    Recursos humanos de enfermagem;    Relaciones laborales;    Administración hospitalaria;    Personal de enfermería;   

DOI  :  10.1590/0104-07072014002010013

来源: SciELO

【 摘 要 】

A qualitative exploratory and descriptive study investigating how the work relationships of nursing professionals are affected by the organizational problems experienced in hospital units and their management. Participants consisted of 21 nurses who worked in a general hospital in the north of Spain, during the period between 2010 and 2012. The study was approved by an ethics research committee and participants signed an informed consent form. Data were collected through in-depth interviews and field records. Using thematic analysis, the results displayed that work disorganization affects interpersonal relationships, generating feelings of impotence and demotivation among participants. Thus, they considered it necessary for a work plan to be established, clearly defining the activities of each professional role and developing the necessary communication skills for expressing problems to managers and coworkers. We believe it would be of great benefit for managers to take into consideration the suggestions for improvement presented in this study.

【 授权许可】

CC BY   
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