Innovation and adoption of mobile technology in public organizations: the IBGE case

Revista de Administração de Empresas

Amarolinda Iara Da Costa Zanela Saccol¹  Adriana Manica¹  Silvia Elaluf-calderwood² 

[1] ,Universidade do Vale do Rio dos Sinos Program in Business Administration São Leopoldo RS ,Brazil

关键词: Mobile and wireless information technologies;    IT adoption;    census;    organizational processes;    information systems evaluation;    Tecnologia da informação móvel e sem fio;    adoção de TI;    censo;    processos organizacionais;    avaliação de sistemas de informação;    Tecnología de la información móvil e inalámbrica;    adopción de TI;    servicios públicos;    procesos organizacionales;    evaluación de sistemas de información;   

DOI  :  10.1590/S0034-75902011000100007

来源: SciELO

【 摘 要 】

The use of Mobile and Wireless Information Technologies (MWIT) for provisioning public services by a government is a relatively recent phenomenon. This paper evaluates the results of MWIT adoption by IBGE (The Brazilian Institute of Geography and Statistics) through a case study. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data gathering in a census operation in Brazil. A set of challenges for a large scale application of MWIT required intensive work involving innovative working practices and service goals. The case reveals a set of outputs of this process, such as time and cost reductions in service provision, improved information quality, staff training and increased organizational effectiveness and agility.

【 授权许可】

CC BY   
 All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License