Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories

Information

Lena Aggestam¹  Susanne Durst¹  Anne Persson² 

[1] School of Business, University of Skövde, Box 408, SE-541 28 Skövde, Sweden; E-Mail:;School of Informatics, University of Skövde, Box 408, SE-541 28 Skövde, Sweden; E-Mail:

关键词: knowledge retention;    IT-supported knowledge repositories;    critical success factors (CSFs);    knowledge management;    knowledge capture;   

DOI  :  10.3390/info5040558

来源: mdpi

【 摘 要 】

In this paper, the authors demonstrate the suitability of IT-supported knowledge repositories for knowledge retention. Successful knowledge retention is dependent on what is stored in a repository and, hence, possible to share. Accordingly, the ability to capture the right (relevant) knowledge is a key aspect. Therefore, to increase the quality in an IT-supported knowledge repository, the identification activity, which starts the capture process, must be successfully performed. While critical success factors (CSFs) for knowledge retention and knowledge management are frequently discussed in the literature, there is a knowledge gap concerning CSFs for this specific knowledge capture activity. From a knowledge retention perspective, this paper proposes a model that characterizes CSFs for the identification activity and highlights the CSFs’ contribution to knowledge retention.

【 授权许可】

CC BY   
© 2014 by the authors; licensee MDPI, Basel, Switzerland.