Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies

International Journal of Environmental Research and Public Health

Siqi Zhao³  He Liu³  Hongkun Ma⁴  Mingli Jiao³  Ye Li³  Yanhua Hao⁶  Yihua Sun²  Lijun Gao⁶  Sun Hong¹  Zheng Kang⁶  Qunhong Wu⁶  Hong Qiao⁵ 

[1] Department of Medical Demography, School of Public Health, Harbin Medical University, Harbin 150081, China; E-Mail:;Human Resources Department, Shanghai Mental Health Center, Shanghai 200030, China; E-Mail:;Department of Health. Policy and Hospital Management, School of Public Health, Harbin Medical University, Harbin 150081, China; E-Mails:;Department of Health Management, Harbin Medical University, Harbin 150081, China; E-Mail:;Endocrine and Metabolic Diseases, The 2nd Affiliated Hospital of Harbin Medical University, Harbin 150081, China;Department of Social Medicine, School of Public Health, Harbin Medical University, Harbin 150081, China; E-Mails:

关键词: healthcare workers;    social support;    strategies;    workplace violence;   

DOI  :  10.3390/ijerph121114429

来源: mdpi

【 摘 要 】

A cross-sectional survey of healthcare professionals from 19 hospitals in six cities of Heilongjiang Province, China was conducted. This study had two objectives: (1) to examine the factors influencing healthcare workers’ opinions of strategies to prevent workplace violence, using social support theory, and (2) to encourage healthcare organisations and the larger society to offer greater support to healthcare workers. The respondents exposed to workplace violence expected to receive organisational and social support. Those exposed to psychological violence had a strong opinion of the need for target training to strengthen their competence in responding to violence (OR = 1.319, 95% CI: 1.034–1.658) and enacting workplace violence legislation (OR = 1.968, 95% CI: 1.523–2.543).Those exposed to physical violence thought it might be useful to reinforce staff with back-up support (OR = 3.101, 95% CI: 1.085–8.860). Those exposed to both types of violence and those with high anxiety levels need greater support at both the organisational and societal levels.

【 授权许可】

CC BY   
© 2015 by the authors; licensee MDPI, Basel, Switzerland.