Developing a Tool to Support Communication of Parental Concerns When a Child is in Hospital

Healthcare

Gemma Heath²  Hermione Montgomery³  Caron Eyre³  Carole Cummins¹  Helen Pattison²  Rachel Shaw² 

[1] Institute of Applied Health Research, University of Birmingham, Birmingham B15 2TT, UK;Department of Psychology, School of Life and Health Sciences, Aston University, Birmingham B4 7ET, UK;Birmingham Children’s Hospital, Steelhouse Lane, Birmingham B4 6NH, UK;

关键词: paediatrics;    communication;    quality improvement;    patient safety;    parents;   

DOI  :  10.3390/healthcare4010009

来源: mdpi

【 摘 要 】

The involvement of parents in their child’s hospital care has been strongly advocated in paediatric healthcare policy and practice. However, incorporating parental worries about their child’s condition into clinical care can be difficult for both parents and healthcare professionals. Through our “Listening To You” quality improvement project we developed and piloted an innovative approach to listening, incorporating and responding to parental concerns regarding their child’s condition when in hospital. Here we describe the phases of work undertaken to develop our “Listening To You” communications bundle, including a survey, literature review and consultation with parents and staff, before findings from the project evaluation are presented and discussed.

【 授权许可】

CC BY   
© 2016 by the authors; licensee MDPI, Basel, Switzerland.