期刊论文详细信息
| Dyna | |
| Service quality management based on the application of the ITIL standard | |
| Wilson Adarme-Jaimes1 Hermenegildo Gil-Gómez1 Raúl Oltra-Badenes1 | |
| 关键词: Services; Information Technology (IT); Systems; ITIL; Customer.; | |
| DOI : | |
| 来源: Universidad Nacional de Colombia | |
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【 摘 要 】
Themodernworldhasledcompaniestobecomeincreasinglycompetitive,highlightingthecustomerasthecoreelementofcommercializationprocesses,andalso...
【 授权许可】
Unknown
【 预 览 】
| Files | Size | Format | View |
|---|---|---|---|
| RO201912090736268ZK.pdf | 946KB |  download |
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