Knowledge Sharing in IT Consultant and SME Interactions

Australasian Journal of Information Systems

Adrian Bradshaw²  Venkateswarlu Pulakanam¹  Paul Cragg¹ 

[1] University of Canterbury;James Cook University

关键词: Knowledge sharing mechanisms;    Knowledge Assets;    IT projects;    IT Consultants;    SME;    Accounting Information Systems;   

DOI  :  10.3127/ajis.v19i0.1026

学科分类：计算机科学（综合）

来源: University of Canberra * Faculty of Information Sciences and Engineering

【 摘 要 】

Many small and medium enterprises (SMEs) depend on consultants to overcome knowledge barriers, especially for IT projects. This paper aims to determine how IT consultants affect the IT knowledge of SMEs when IT consultants and SMEs interact. Data were collected using face-to-face interviews with both IT consultants and SME managers. The study is the first to identify what and how SMEs learn from consultants during an IT implementation project. Consultants help SMEs gain different types of knowledge, employing a broad range of knowledge sharing mechanisms. As consultants are an important part of the knowledge creation processes of SMEs, SMEs should strive to form long-term relationships with consultants and use these interactions to develop IT knowledge within the SME.

【 授权许可】

Unknown