Software appropriation over time: from adoption to stabilization and beyond

Australasian Journal of Information Systems

Antonette Mendoza²  Jennie Carroll¹  Linda Stern² 

[1] University of RMIT;University of Melbourne

关键词: technology appropriation;    adoption;    adaptation;    stabilization;    training;   

DOI  :  10.3127/ajis.v16i2.507

学科分类：计算机科学（综合）

来源: University of Canberra * Faculty of Information Sciences and Engineering

【 摘 要 】

Technologies are introduced into an organization with the aim of improving productivity. However, persistent use of an information system is required to enhance productivity and user satisfaction. In this paper, we examine the process of technology appropriation and the factors that encourage and discourage use of an information system over time. In a longitudinal field study in an educational setting, we identify changing expectations and influences that encourage persistent use of a technology above and beyond adoption. Our work indicates that stabilization of a technology may only be a temporary plateau. Further appropriation may occur beyond initial stabilization as expectations and influences encourage persistent use of a technology. We have found that the driving forces in encouraging productive use of a technology are the ability for users to experience the technology as useful and to have easy access to ongoing training.

【 授权许可】

Unknown