Factors affecting communication in emergency departments: doctors and nurses’ perceptions of communication in a trilingual ED in Hong Kong

International Journal of Emergency Medicine

Diana Slade¹  Kristen A. Murray²  Christian M. I. M. Matthiessen²  Jack K.H. Pun³ 

[1] Department of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaFaculty of Arts and Social Science, The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaFaculty of Arts and Social Science, The University of Technology Sydney, Sydney, AustraliaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaFaculty of Arts and Social Science, The University of Technology Sydney, Sydney, AustraliaFaculty of Arts and Social Science, The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaFaculty of Arts and Social Science, The University of Technology Sydney, Sydney, Australia;Department of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, Australia;Department of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of Education, St Antony’s College, University of Oxford, Oxford, UKDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of Education, St Antony’s College, University of Oxford, Oxford, UKThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of Education, St Antony’s College, University of Oxford, Oxford, UKDepartment of Education, St Antony’s College, University of Oxford, Oxford, UKDepartment of English, The Hong Kong Polytechnic University, Hong Kong SAR, ChinaThe International Research Centre for Communication in Healthcare (IRCCH), The Hong Kong Polytechnic University, Hong Kong; & The University of Technology Sydney, Sydney, AustraliaDepartment of Education, St Antony’s College, University of Oxford, Oxford, UK

关键词: Interviews;    Emergency medicine;    Clinician-patient communication;    Clinician-clinician communication;    Quality of care;   

DOI  :  10.1186/s12245-015-0095-y

学科分类：农业科学（综合）

来源: Springer

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