Information as a key element to the quality of tourism product: an analysis of tourism information centers at Florianópolis/Brazil

Perspectivas em Ciência da Informação

Universidade Federal da Grande Dourados¹  Universidade Federal de Santa Catarina¹  Santos, Luciano Costa¹  Veiga, Mariana Feminella¹  Gohr, Cláudia Fabiana¹ 

关键词: Information;    Tourism;    Quality;    Tourism Information Centers.;   

DOI  :  10.1590/S1413-99362009000200012

学科分类：农业科学（综合）

来源: Universidade Federal de Minas Gerais * Escola de Biblioteconomia

【 摘 要 】

Tourism Information Centers are important information units for the tourism chain. This paper presents an exploratory study which aimed at examining the Tourism Information Centers (TICs) of Florianópolis/Brazil in their ability to assure service quality for the visitors. After a critical analysis of the TICs, some suggestions of improvement were proposed that might contribute for implementation of the goals set by public policies for tourism information.

【 授权许可】

Unknown