Do the users know their rights and responsibilities?: A post-intervention evaluation

Revista de la Universidad Industrial de Santander. Salud

Gómez Quintero, Wilson Joseph¹  Parra, Dora Inés¹  Camargo Figuera, Fabio Alberto¹  Almeida Rueda, Laura María¹  Alfonso Hernández, Erlith Patricia¹  Rey Gómez, Rocío¹ 

[1] Universidad Industrial de Santander, Bucaramanga, Colombia

关键词: Patients rights;    patient advocacy;    patients';    obligations;   

DOI  :  

学科分类：医学（综合）

来源: Universidad Industrial de Santander

【 摘 要 】

Introduction: Patients rights and responsibilities are a fundamental factor in on health system and a service quality indicator of the service, for that reason, health-care institutions have the responsibility to promote ther awareness not only among health-care and management staff, but also in their users, so that these could demond their compliance. Objectives: To determine the users level of knowledge or awareness in terms of their rights and responsibilities in a Third-Level health-care institution. Materials and methods: A transversal cut descriptive study was conducted after implementation of an educational project aimed to socialize users rights and obligations among patient population. A sample group of 369 users was calculated, with 95.0%, trust level, 80.0% statistical power, 50.0% expected awareness prevalence, and 95.0% (45.0-55.0%) IC. Simple random sampling was conducted. Consent in writing was obtained from all participants. Results: Fifty four point seven (54.7%) of users had good awareness level, with 40.5% acceptable and 4.8% deficient. Awareness level was higher than that for a previous sampling. 10.9% of users stated having received information regarding their rights and responsibilities, of which 40.4% obtained their knowledge at the ESE-HUS. Conclusions: Most users showed good patients rights and responsibilities awareness levels, despite the fact that they had not received information in that respect. Salud UIS 2011; 43(1): 11-19.

【 授权许可】

Unknown