Telephone consulting in primary care: a triangulated qualitative study of patients and providers

British Journal of General Practice

David Heaney¹  Hilary Pinnock¹  Aziz Sheikh¹  Philip Watson¹  Brian McKinstry¹ 

[1] Centre of Population Health Sciences: General Practice Section, University of Edinburgh, Edinburgh

关键词: confidentiality;    health care quality;    access;    physician–patient relations;    telephone consulting;   

DOI  :  10.3399/bjgp09X420941

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

Internationally, there is increasing use of telephone consultations, particularly for triaging requests for acute care. However, little is known about how this mode of consulting differs from face-to-face encounters.

【 授权许可】

Unknown