Serviços agregados ao produto de um fabricante de equipamentos para a indústria petrolífera: o PSS

Revista Produção Online

Eduardo Magalhães Calvilho¹  Giancarlo Medeiros Pereira¹  Anelise Faleiro Welter¹  Miriam Borchardt¹  Miguel Afonso Sellitto² 

[1] UNISINOS;Universidade do Vale do Rio dos Sinos - São Leopoldo, RS

关键词: Sistema Produto-Serviço;    Ciclo de Vida do Produto;    Servitização;    Produtização.;   

DOI  :  

学科分类：社会科学、人文和艺术（综合）

来源: Associacao Brasileira de Engenharia de Producao (A B E P R O)

【 摘 要 】

This article aims at analyzing the service operations that a manufacturer of equipment for the oil industry now offers together with their products, in order to maintain its position in a market in which technology is a competitive criterion. The research method is the case study. The integration between product and associated services is well suited described by PSS: Product-Service Systems. The research techniques were: analysis of industry-specific documents, semi-structured interviews, and non-participant observation in plant. Thirteen services which the manufacturer offers, associated with the product, gas turbines, where studied. The services were detailed and contextualized in industry and compared with theoretical elements found in the literature on PSS. Most services are based on the product and are offered as aftermarket activities. The study also describes expected economic and environmental gains.

【 授权许可】

Unknown