Airport Surface Access and Mobile Apps

Journal of Airline and Airport Management

Luis Martin-Domingo¹  Juan Carlos Martin² 

[1] Ozyegin University;Universidad de la Palmas

关键词: Airports;    Access;    Mobile Internet;    Commercial Revenues;   

DOI  :  

学科分类：社会科学、人文和艺术（综合）

来源: Universitat Politecnica de Catalunya

【 摘 要 】

Purpose:Airport Surface Access faces two main opposite issues: (1) cars, being the main transport mode, contribute to the increasing level of congestion and pollution of cities; and (2) simultaneously, parking fees are one important source of airports commercial revenue, creating a dilemma for airports when facing the problem. Following the recent trend of air passengers travelling with Smartphone (78% in 2013), the purpose of this paper is to monitor the adoption of mobile Applications (Apps) by airports and to analyze if the information and functions provided in those Apps can help to overcome the above two issues.Design/methodology/approach:31 iPhone App of some of the largest European airports were evaluated in the lab using the evaluation model of Destinations Mobile Applications (Scolari and Fernández-Cavia 2014) adapted for for the Airport Surface Access on Airport AppsFindings and Originality/value:The Apps evaluated provided a very limited functionality to help passengers to plan and book their trips to/from the airports on public transports and gave high priority to parking information and services. Originality/value:Although Airport Surface Access has been a widely researched, the originality of this paper is the analysis of airport mobile Apps as a potential tool for airports to deal with the surface airport access problems.Access, Airports, Mobile Internet, Commercial Revenues

【 授权许可】

Unknown