Role of Information Technology Infrastructure Library in Data Warehouses | Science Publications

American Journal of Applied Sciences

Tariq R. Soomro¹  Hasan Y. Wahba¹ 

关键词: Information Technology Infrastructure Library (ITIL);    data warehouse;    service delivery;    IT development;    Information Technology Service Management (ITSM);    Online Analytical Processing (OLAP);    DW concepts;    Office of Government Commerce (OGC);    service management;   

DOI  :  10.3844/ajassp.2011.1384.1387

学科分类：自然科学（综合）

来源: Science Publications

【 摘 要 】

Problem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study introduces ITIL and DW, along with DW concepts and challenges and will review how to map ITIL with DW. Conclusion: This study identified that ITIL will play vital role when and where used in Data warehouses, specifically in the form of availablilty management; IT service continuity management; capacity management; financial management; and service level management.

【 授权许可】

Unknown